Get help with Notelume recordings, AI processing, purchases and exports.
Email: boserviceteam001@gmail.com. Include your app version, device model, language and a description of the issue. Do not include confidential recordings, passwords or payment-card information.
AI tools need internet access, an active Pro subscription and your permission to share the selected content. If processing is interrupted, reopen the recording and check its status before starting another request. Your local audio remains available. AI output may contain mistakes.
Two recording starts are available free. Further recording and advanced tools require Pro. Pro includes 10 hours of transcription per calendar month; unused hours do not roll over. Restore Purchases is available from the subscription screen. Manage or cancel renewals through Apple Settings → your name → Subscriptions. For refunds, use Apple's refund support.
Read our privacy policy before using cloud AI. Record only content you have permission to capture and share.
Use of the app is governed by Apple's Standard Licensed Application End User License Agreement.